Contact information
Contact Information
Thank you for visiting New Originalz. Our customer support team is available to help with orders, products, shipping, returns, refunds, damaged items, product questions, and general store information.
Customer Support
Email: support@neworiginalsneakers.com
Support Hours
- Monday to Friday: 9:00 AM to 6:00 PM
- Saturday: Closed
- Sunday: Closed
We aim to respond to all customer inquiries within 24 to 48 business hours.
Order Support
For faster assistance, please include your order number, full name, and the email address used at checkout when contacting us.
Product Questions
If you need help understanding product details, age suitability, included parts, toy features, assembly information, or product usage, contact us before placing your order at support@neworiginalsneakers.com.
Returns and Refunds
For return or refund requests, contact us at support@neworiginalsneakers.com and include your order number, product name, and reason for your request.
Damaged or Defective Items
If your product arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery and include clear photos or videos of the product, packaging, and affected parts.
Business and Legal Contact
For business, legal, compliance, or customer service inquiries, contact:
New Originalz Email: support@neworiginalsneakers.com
Store Information
Store Name: New Originalz
Store Type: Online retail store specializing in toys, airplane toys, robot toys, animal toys, active play toys, target play toys, gift-ready toys, and children's play products.
Effective Date: June 5, 2026