Contact information

Contact Information

Last updated: June 12, 2026

We are here to help with sizing, orders, returns or anything else. Our support team answers every message, usually within one business day.

Customer Support

• Email: support@neworiginalsneakers.com
• Support hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
• Average response time: within 24 hours on business days

Business Information

Originals
3250 W Trade Ave Apt 7 - Miami/FL
United States

Before You Reach Out

To help us solve your request faster, please include:

• Your order number (found in your confirmation email);
• The email address used at checkout;
• Photos, if your request involves a damaged or incorrect item.

Press & Partnerships

For press, wholesale or collaboration inquiries, email support@neworiginalsneakers.com with the subject line "Partnerships".